We’re sorry to hear that you didn’t love your EqualRXN Skin products! We want you to enjoy your skincare experience as much as possible, which is why we offer returns within 60 days upon receipt of your products. 

You can either request a return by logging into the system at: https://shopify.com/41633022108/account. 

Or send us an email at hello@equalrxnskin.com with your name, order number, the name of the product(s), and the reason(s) why they didn’t work for you and we’ll be happy to refund you in full to your original method of payment.

Please note we do have some return conditions:

1) Products eligible for return must be in an unopened or gently used/tested condition. We cannot accept near empty or half empty products.

2) We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.

3) If the product is in a bundle, we can accept a partial return, the amount refunded will be pro-rated based on the total price of the bundle.

4) Unfortunately, we do not accept international returns at this point. 

5) If you decide to request a return via our self-serve portal: https://shopify.com/41633022108/account, you would still need to send the package out to us and let us know via email at hello@equalrxnskin.com you have made a return. Please contact us for the return address.

6) Shipping cost is not refundable.

To modify or cancel your order, please email us as soon as possible after placing your order with your full name, order number and the subject line “Cancellation.” We’ll do our best to accommodate you!

We try to be generous with our promotions and sometimes would give a full-size product for free with specific purchase requirements. But unfortunately, for such a scenario, we cannot accept the return.

Absolutely! Our ingredients and final products are not tested on animals, and we hold this standard to all of our suppliers.

Yes! We strive to have vegan formulations. Currently, all of our products are vegan, and we plan to stay this way.

EqualRXN is a brand that focuses on science; therefore, we will not make any natural and organic claims. “Synthetic ingredients are bad” is a misconception, and “natural” ingredients do not mean that they are safe. For example, silicones, vitamin C derivatives, and retinoids are all synthesized ingredients, but they are some of the best ingredients for the skin, yet essential oils, plant oils with high oleic acid lipid profile, and certain plant extracts can be harmful to the skin. Natural or synthetic, we aim to use the best ingredients possible to compose gentle and effective formulations that will proactively improve your skin at its root.

Our products are currently produced in Korea and Taiwan. As we expand, we are open to sourcing our products globally.

Product expiration varies based on the packaging, ingredients
and overall product formulation, as well as how the product is stored.

While the US does not require brands to label the expiration date for cosmetic products, we suggest you use our products within three years of purchase. When in doubt, you can email us about the manufacturing date.

Products do expire quicker after opening. Therefore, please refer to the product packaging for the period after opening (PAO) time.

We are currently not in any retail stores right now, however, we are on Amazon! We would love if you could purchase on Amazon sometimes and leave us a review :)

When deciding whether a skincare product should be used safely for pregnancy or not, we advise you to consult with your doctor/healthcare provider to be extra safe.

However, we keep all of our customers in mind when formulating our products :), that includes those who are pregnant and are preparing for prenancy.